Frequently Asked Questions

To get started with our fulfillment services, you can reach out to our sales team through our website or contact information provided. They will guide you through the onboarding process, discuss your specific requirements, and assist you in setting up your account.

Once an order is placed by one of your customers, our fulfillment center receives the order details through our integrated system. Our team then picks, packs, and ships the items according to your specifications and chosen shipping method. You and your customers can track the order status through our online dashboard and receive shipping notifications.

Apart from the mentioned integrations (Shopee, Lazada, Shopify, WooCommerce, TikTok Shop), our IT team can explore further integration options based on your specific requirements. Please reach out to our support team with your integration needs, and they will assess the feasibility and provide you with the necessary information.

We offer various shipping options to cater to your specific needs. Our team can assist you in selecting the most suitable shipping carrier and service level based on factors such as package dimensions, weight, destination, and delivery speed. Shipping rates will vary based on the carrier and service level chosen.

As a fulfillment center, we prioritize the safety and security of our operations. We do not offer public visits or allow unauthorized individuals inside the facility. However, we are happy to schedule meetings or provide virtual tours to showcase our processes and infrastructure. Simply reach out to our sales or support team to arrange a meeting or virtual tour.